SHIPPING & RETURNS
Where do we ship?
We ship worldwide!
What postal service do we use?
We use Australia Post. This postal service is efficient and will help to get your order quickly and securely.
Please allow 7-21 days for your item/s to be delivered. (21 days max time for Crosses. 7 days max time for everything else).
Please allow 14-28 days for your item/s to be delivered.
Cost: $20-$30 (includes tracking)
We understand it can be daunting shopping online, especially in the handmade market. Although no two items are exactly the same, we vow that each product is quality tested and is of absolute equal quality and design character to the pictured product. If you are at all unhappy with your product compared to the pictured product we guarantee we will exchange the item within 14 days.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact email@example.com to receive return authorisation email and wait for confirmation.
Refunds (if applicable)
If your item is faulty, damaged or defective and we cannot replace it, you may be eligible for a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges (if applicable)
We only replace items if they are defective, damaged or not as ordered (in accordance with our guarantee).
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org (if you notice any fault to the product we require a photo of the damage to be emailed through also) and send your item to the address below once you have received return authorisation confirmation.
To return your product, you should mail your product to: Copper and Cross, 142 Brooklet Road Newrybar New South Wales AU 2479
Customers will be responsible for shipping and handling charges for any returns.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund (unless the item is defective).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.